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FREQUENTLY ASKED QUESTIONS
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How are we helping the enviornment?All of our packaging for all products is completely biodegradable and re-usable.
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How to look after your candles?Keep it clean: ensure the wax pool is free of debris, such as matches or wicks. Storage: keep candles in a cool, dark place to avoid degradation. Keep away from drafts: drafts may cause uneven burning, smoking, and reduced scent. Keep away from children and pets: store candles out of reach of children and pets. Don't use water: never extinguish a candle with water or any other liquid. Don't touch: avoid touching the candle until it has completely cooled. Trim the wick: before lighting a candle or every four hours of burn time, trim the wick to the recommended length of approximately 3 mm to ensure even burning. Protect surfaces: place candles on a heat-resistant surface, such as a candle holder. Allow wax to pool: before extinguishing, allow the top layer of wax to melt and pool at the edges of the candle.
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Where can I use ohmkara gift cards?You can use ohmkara gift cards on ohmkara.co.uk our wellsness spa.
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What is the ohmkara gift card?Our gift cards are a monetary balance that can be used to purchase products, treatments and experiences at ohmkara spa. These can be applied at checkout when purchasing good online or used when visiting our spa. If using at our wellness spa then please remember to bring the voucher.
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What types of gift cards can I purchase?You can purchase evouchers and/or physical gift cards.
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How long is the gift card valid for?The gift cards are valid for 12 months from purchase date.
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Can I exchange my gift card?Our gift cards cannot sold for cash.
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What are the delivery costs?U.K deliveries, including Isle of Man, Channel Islands and Northern Ireland Standard deliveries £7 3-5 days business days Next day order by 2pm £10
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What are the refunds & return policies?For items returned within 14 days of shipment. If you are not 100% satisfied with your purchase, contact us via our contact us page and we will be happy to provide you with a pre-prepaid return label for any order shipped within United Kingdom. Return your order to us within 14 days of when your order was shipped and we will process a full refund back to the original payment method once received as long as the package is in it's original condition. Returns are only accepted of products purchased from www.ohmkara.co.uk. We do not accept returns from 3rd party distributers. After 14 days and within 30 days of item shipped, and the product has not ben used, we will only be able to provide you with a store credit only. After 14 days customers will be liable for all shipping and returns costs.
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How do I book the Kitchen?For private dining experiences please contact hello@ohmkara.co.uk or phone us at +44 (0) 7767949318.
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How do I book the Spa?To book ohmkara Spa, please contact us via the contact us page, alternatively please email hello@ohmkara.co.uk or phone us on +44 (0) 7767949318.
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Do you take deposits for the Spa?Deposits are only taken when booking the Spa day packages. No deposits are taken for treatment bookings.
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